Users: Access Requests

JumpCloud Access Requests enables users to submit access requests directly within the JumpCloud platform, thus making it easier to gain access to the tools you need to be more productive. You can now directly request access to applications from the user portal. 

Creating a Request

You can create requests for resources or admin access to devices from the Requests section of the User Portal.

1. Login to the JumpCloud User Portal.
2. Go to Requests.
   
   
   
   You will see two tabs:
   • Resources - All resources eligible for you to request access to will be listed here
   • Access - All available device admin permissions that you can request for will be listed here. 
3. Select the appropriate tab.

To create a request for access to a resource:

1. Go to the Resources tab.
   You can expand each resource to see the details of who needs to approve this request. A request can be approved by either an admin or another user who has been assigned to approve that resource. 
2. Click the Select button next to the resource that you want to request access for.
3. In the subsequent screen:
   Provide a valid reason in the Why do you need access to this resource? field. 
   
   

4. Click Continue.

The request will be submitted, and you will receive a confirmation email. Expand the resource to view the status of your request in the Approval Progress flow. 

Once processed, you'll receive another email notifying you of the decision. 

• If approved, the resource will be added to the Application section of your user portal. 
  •  If your access is timed, you will see a timer next to your application displaying the duration of your remaining access.
• If denied, you may be asked to provide additional information and resubmit the request.

To create a request for admin access to a device:

1. Go to the Access tab. You can view all the device admin access options made available to you by your admin.
   
2. Click the Select button next to the device admin access option that you want to use.
3. In the subsequent screen, provide a valid reason in the Reason for Request field. 
   
4. Select the duration for which you want admin access to the device.

5. Click Continue.

Once you submit the request, the request card will display the status of your request. 

• You will receive an email when the request is approved. The request status will be updated to Approved.
• If you do not wish to use the device admin privileges, you can click Cancel Request. 

Your admin may revoke this access manually at any time before it automatically expires.

Managing Approvals

JumpCloud Access Requests lets admins configure approval flows for end users to submit access requests. Admins can also add assigned approvers to the approval flow who can approve or deny access requests.
If your admin adds you to an approval flow as an assigned approver, you can manage and approve resource requests directly within the JumpCloud platform. 

Managing Approvals in User Portal

To manage requests:

1. In the JumpCloud user portal, go to Tasks.
2. All the requests that need your attention are listed here. You can expand each request to view the details.
3. If the request is timed, you will see the duration for which the request is made.

4. Once you’ve verified the request details, you can:
   • Click Grant Access  to approve the request.
   • Click Deny Access to reject the request.

Your action's effect depends on the approval flow's configuration (as defined by the admin):

• Single Approver: If you are the only approver, your action immediately approves or denies the request, and the requester is notified.
• Multiple Approvers: If the flow requires multiple approvers, the request is only approved or denied once all configured conditions are met. The requester is then notified.

Managing Approvals in Slack

Users added as assigned approvers can manage and approve resource requests directly from Slack. Whenever a user submits an access request, if you have been assigned as an approver by your admin, you will receive a notification via direct message.

To manage the request:

1. Go to your Slack app.

You will receive a direct message when a user submits a request with details such as Request Description, Approver, Requestor, Requester’s Manager and so on.

2. Click View Access Request Details to view the details in the Access Requests page. This takes you directly to the Access Requests page in JumpCloud for a deeper dive.
3. You can either:
   1. Click the Approve button to approve the request, and then click Grant Access. Optionally, you can also add notes in the Reason section.
   2. If you wish to deny the request, click the Deny button and provide a reason for denial. Then click Deny Access.

The request will be approved/ denied and status will be updated in the Access Requests page.

Connect JumpCloud to Slack

Users need to connect their JumpCloud user profile with Slack to be able to manage approvals directly from Slack.

1. Login to the JumpCloud User Portal.
2. Go to Integrations.
3. On the slack card, click Connect.
4. In the next screen, select your Slack workspace from the dropdown.
5. Click Accept & Continue.

Your Slack workspace is now connected to JumpCloud. Whenever a user submits an access request, if you have been assigned as an approver by your admin, you will receive a notification via direct message. 

FAQs