Lazarus Naturals Reclaims 1,000+ IT Hours by Replacing Legacy Active Directory with JumpCloud

Lazarus Naturals is a pioneer in the wellness industry, founded on the belief that CBD can meaningfully improve quality of life and that access to it should never be limited by cost. Operating from its headquarters in Portland, Oregon, with a growing presence across the United States, the company has built a culture centered on transparency and compassion. Through programs that provide deep discounts to veterans and low-income households, Lazarus Naturals ensures natural medicine remains accessible to those who need it most.

For a lean IT team of just two people, supporting this mission requires more than maintaining uptime; it demands operational efficiency that frees them to focus on people rather than infrastructure. To achieve this, the team made a strategic shift to JumpCloud. The transition transformed their IT function from a reactive maintenance operation into a scalable, proactive engine for growth.

The Challenge: Managing Legacy Active Directory at Scale

Before adopting JumpCloud, Lazarus Naturals relied on traditional on-premise Active Directory (AD). For a two-person IT team, maintaining domain controllers across multiple locations quickly became unsustainable.

Technical issues were frequent. Devices occasionally fell off the domain, forcing remote employees to travel to an office location simply to reconnect to the network. As the organization expanded, the team faced a looming infrastructure refresh that would require deploying and managing an entirely new AD environment; something they did not have the capacity to support.

Security concerns added further pressure. Active Directory environments are often prime targets for attackers, and maintaining them requires constant vigilance. The risk of a single configuration error potentially compromising the entire network created ongoing operational stress for the team.

The Solution: Replacing Active Directory with JumpCloud

The turning point came when the team recognized that modern security threats were evolving faster than their on-premise infrastructure could keep up. Rather than continuing to invest time and resources into maintaining domain controllers, they decided to shift to a cloud-native identity platform.

By selecting JumpCloud, Lazarus Naturals removed the domain controller as a central vulnerability and offloaded much of the infrastructure management burden to a trusted partner.

Eliminate Active Directory and you eliminate one of the biggest things companies spend time and money securing, worrying about, and upgrading.

—Drew Larsen, Senior IT Administrator, Lazarus Naturals

The Results: Simplified Management and Greater Efficiency

With JumpCloud in place, Lazarus Naturals replaced fragmented infrastructure with a unified management framework that allows their small team to operate at enterprise scale.

Unified Device Management

Using JumpCloud, the team now manages their entire cross-platform environment including Windows, macOS, Android, and iOS from a single interface. Previously fragmented tools like JamF were replaced with JumpCloud’s centralized platform that simplifies device configuration, policy enforcement, and security management.

This consolidation enables the team to maintain consistent security baselines across devices while reducing the operational overhead typically associated with managing multiple endpoint platforms.

Resilient Remote Support

JumpCloud’s Remote Assist and Background Tools significantly improved the team’s support capabilities. Instead of relying on traditional remote access methods that required additional firewall configuration, the team can securely troubleshoot devices from anywhere, even on unreliable connections.

The amount of time and money that Remote Assist has saved us is impossible to calculate. Support times were almost cut in half. Tasks such as assigning administrator permissions now take only seconds.

—Drew Larsen, Senior IT Administrator, Lazarus Naturals

Operational Efficiency and Flexibility

Following the migration, identity-related support tickets and lockouts dropped significantly. Features such as temporary administrative permissions allow the IT team to grant developers short-term access when needed, with permissions automatically revoked afterward.

This automation helps maintain strong security controls while reducing the manual work required to manage access, thus, freeing the team to focus on higher-value initiatives.

Future Outlook

Six years after implementation, JumpCloud continues to serve as the foundation of Lazarus Naturals’ IT strategy. The partnership extends beyond technology, with ongoing engagement and support that ensures long-term stability as the company grows.

With a secure, cloud-native identity platform in place, Lazarus Naturals can continue expanding its mission; bringing accessible wellness solutions to more people while ensuring its internal teams have the tools and time to focus on meaningful work.

If you want to live your life again, go with JumpCloud. I’m not kidding. Our lives improved outside of work because we had so much less worry, and so much more time to simply do other things. You can’t put a price on the value of not worrying.

—Drew Larsen, Senior IT Administrator